Frequently asked questions

Will the paint chip off


No, everything is sealed so you can get maximum use of your art piece




Is the resin safe?


YES! The resin I use can be safely used as a food contact surface




When will my order be fulfilled?


Please allow 5-15 weeks for your item to be ready to ship
Each Item varies based on the detail of work,
Remember this is all hand painted- I dont work at a fast speed I like to put time and effort into each art piece I make




What happens if my address is wrong? or I dont recieve my package


Please make sure your address is correct when "checking out" i will not refund an item if it is shipped to the wrong address. If an item is sent back the client is responsible for the additional shipping charges




How much is shipping?


Shipping in the United states ranges from $8-$15 depending on weight and product International shipping anywhere from $30-50




Can I wash my New awesome tumbler!?


Yes you can! they are made with high quality enamel/ acrylic paint and a food safe protective coat for everyday use! HAND WASH - DO NOT PUT IN DISHWASHER




Can I get a refund or exchange?


Custom Hand-Painted Items or non refundable. If your order is damaged or I sent the wrong product, please do not hesitate to message me. I am happy to work with you




Do you Only paint character inspired cups?


No I paint it all! please message me with your ideas =)





DOMESTIC Orders will ship through USPS and you will be emailed when shipping occurs along with a tracking number. Once the package goes into the hands of USPS I am not responsible for any lost, stolen or damaged goods along the way. Packages will arrive between 2-5 *business* days. Please check your email inbox and spam to get tracking info to see the process of your package. If you do not receive your package within the 2-5 *business days* you will need to contact your local post office and give them your tracking info to have them search for your package.

______________________

INTERNATIONAL Orders: Unfortunately tracking limited for packages, so order cautiously. Buyers are responsible for all customs and imports taxes that may apply.

** Please allow 1-12 weeks+ for International orders to arrive once they ship. Going through customs can take a bit of time.**

___________________________________________________________________

FAQ's